Apparently, Comcast is having difficulty in managing its internet service if they are going around calling their customers and warning them about overusing their internet. It is understandable, but being a business should not give them the freedom in dealing with it in such a horrible way. Just calling them once or twice and warning them off, then unexpectedly cutting off their internet without telling their customer on what day their internet will be cut off. It is a bit rude and unprofessional.

Moreover, the part about the customers calling customer service and the representative not even knowing what is going on is absurd! That is what I call horrible service. The company should have given a notice to them, and now the result is having customers unexpectedly having their internet cut off for a whole year. Comcast could have stated a limit, which they did not do, instead of losing more customers to other companies who are willing to host them.

It is a good thing that I am not under Comcast or this could have happened to me. Then again, I hardly download any content that is larger than 1GB, but I cannot say the same for my brother. Movies, TV shows, and music are constantly exchanged over the internet these days and there is no sign of it stopping anytime soon. If we were under Comcast, I am sure we would have been within that group of people that suddenly lost their connection.

If Comcast is doing this, I’m sure that Yahoo! DSL would be more than willing to take their customers – even though their high-speed internet is not as fast.